Refund policy

Returns & Exchanges Policy

You may return or exchange products purchased from SantoVerona under the following conditions:

Eligibility

Requests must be made within 100 days of delivery.

Items must be in original condition and packaging.

Exchanges are subject to product availability.

Process

Request a return authorization by contacting support@santoverona.com.

Once inspected, we will confirm acceptance and proceed with the exchange or refund.

Costs

Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.

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Refund

At SantoVerona, we strive for full customer satisfaction. If you are not satisfied with your purchase, you may request a refund under the following terms:

Refund Conditions

Refund requests must be made within 100 days of receiving the product (in accordance with the EU Consumer Rights Directive 2011/83/EU).

The product must be unused, in its original packaging, and in the same condition as delivered.

Certain products (personalized items, intimate goods, or perishable goods) may not be eligible.

Refund Process

Contact us at support@santoverona.com.

Once the return is received and inspected, you will be notified of approval or rejection.

Approved refunds will be processed to the original payment method within 14 days.